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FREQUENTLY ASKED QUESTIONS
Everything you need to know
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HOW FAR IN ADVANCE SHOULD I BOOK MY RENTALS?We recommend booking as early as possible, especially during peak seasons (spring & summer). A minimum of 1-2 weeks in advance ensures availability, but we’ll always do our best to accommodate last-minute requests!
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DO YOU OFFER DELIVERY & SETUP?Minimum order requirements vary based on the rental items and delivery distance. Contact us, and we’ll work to accommodate your event needs!
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DO YOU REQUIRE A DEPOSIT?Yes, we typically require a deposit to secure your rental reservation. The remaining balance is due before delivery or at the time of pickup. Deposits are refundable within our cancellation policy.
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WHAT HAPPENS IF SOMETHING GETS DAMAGED?Accidents happen! If an item is damaged, a replacement or damage fee may apply based on the rental agreement. We recommend handling all items with care to avoid additional charges.
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WHAT IF I NEED TO CANCEL OR RESCHEDULE MY ORDER?We understand that plans change! Cancellations made within 3 days of the event may be subject to a cancellation fee. Contact us as soon as possible to adjust your booking.
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WHAT PAYMENT METHODS DO YOU ACCEPT?We accept credit cards, debit cards, cash, and online payments. A deposit may be required to secure your rental.
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WHAT ARE YOUR DELIVERY & PICKUP TIMES?Our delivery time is vary based on availability and your event schedule. We’ll coordinate with you to ensure everything arrives on time and is picked up at your convenience.
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DO YOU RENT FOR INDOOR AND OUTDOOR EVENTS?Yes! Our rentals are suitable for both indoor and outdoor events. We’ll help you select the right equipment based on your venue and setup needs.

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