Privacy Policy

Last updated: October 27, 2026

Who we are

This website, www.velazcorentals.com, is operated by Velazco Events & Party Rentals (“Velazco Rentals,” “we,” “us”), 635 New Park Avenue, Building 2, Unit 2A-1C, West Hartford, CT 06110. Phone: (860) 494-9188.

Information you provide

When you send a rental inquiry through our Request a Quote form or one of our event inquiry forms, we collect:

Your name and email address (required), and your phone number if you choose to give it.
Event details you enter, such as event date, event type, city or location, guest count, venue, and company or organization name.
The rentals and quantities you select, and whether you prefer delivery or pickup.
Any notes or special requests you write.
Your agreement to be contacted about your rental inquiry and acknowledgment of this Privacy Policy.

Please do not include sensitive personal information, payment card details or information about children in your notes.

How we use your information

We use inquiry information to review availability, prepare and follow up on your quote, contact you about your rental request by email, text or phone, and coordinate your booking if you confirm one. We do not add you to a marketing or promotional mailing list through our website forms, and we do not sell your information.

How inquiries are stored and delivered

Each inquiry is saved in our website’s private database. The database is set up so that website visitors can submit inquiries but cannot read them. After an inquiry is saved, our system attempts to send an operational notification email with your inquiry details from bookings@velazcorentals.com to our business inbox at contact@velazcoeventrentals.com so our team can respond. Email delivery is not guaranteed; if a notification fails, your saved inquiry remains available to authorized staff for follow-up.

Service providers

We use a small number of outside services to run this website. They handle your information only to provide these services:

Lovable — hosts the website and its database (Lovable Cloud), where inquiries are stored.
Resend — sends the inquiry notification email to our business inbox. Resend does not host our inbox.
Our business email hosting provider — hosts our business inbox, which receives those notification emails and holds our email conversations with you.

Our website links to our Google Business Profile so you can read reviews. Google handles any information you share when you visit Google’s pages, under Google’s own privacy policy.

Cookies and browser storage

We do not currently use analytics, advertising or tracking cookies on this website. Your browser stores a few items on your own device so the site works smoothly:

Your quote list (the rentals and quantities you select), so it stays in place while you browse.
A temporary draft of the inquiry form you are filling out, kept only in that browser tab and cleared after a successful submission. If sending fails, the draft stays so you can try again. Your consent choice is never saved in a draft.
A submission identifier helps prevent duplicate requests when you retry or accidentally submit the same inquiry more than once.
Small technical markers that help the page recover if it fails to load.

You can clear these at any time through your browser settings. The site still works if browser storage is turned off.

Sharing and disclosure

We share inquiry information only with the service providers listed above, as needed to run the website and answer your request, or when required by law.

Security

We limit who can read stored inquiries, use a spam-prevention check on our forms, and keep the email service key private to our website server. No website or email system is completely secure, and we cannot guarantee absolute security.

How long we keep information

We have not set a fixed schedule for deleting inquiry records, and records are not deleted automatically. We keep inquiry information for as long as it is reasonably needed to:

Respond to your rental request.
Prepare and follow up on your quote.
Coordinate a booking you confirm.
Maintain necessary business records.
Meet applicable legal obligations.

Notification emails stay in our business inbox until we delete them. You may ask us to delete your inquiry information at any time, and we will do so unless we need to keep it for a confirmed booking, business records or a legal obligation.

Your choices

To ask what information we have about you, correct it, delete it, or stop being contacted, email contact@velazcoeventrentals.com or call (860) 494-9188. We may need to confirm your identity first.

Changes to this policy

If we change how we handle information, we will update this page and the “Last updated” date above.

Questions

Questions about privacy can be sent to contact@velazcoeventrentals.com. For booking terms, see our cancellation policy.